Terms and Conditions

Last Updated: May 4, 2025

Welcome to Hey Colombia (heycolombia.com), operated by [Your Company Name], a company registered in the United Kingdom. These Terms and Conditions ("Terms") govern your use of our website, including browsing our blog, signing up for our newsletter, and purchasing digital products. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Definitions

In these Terms:

• "We," "Us," or "Our" refers to [Your Company Name].
• "You" or "Your" refers to the user of the website.
• "Website" refers to heycolombia.com.
• "Digital Products" refers to downloadable products (e.g., guides) purchased via our website.

2. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:

• Use the Website in any way that violates applicable laws or regulations.
• Attempt to gain unauthorized access to the Website or its systems.
• Engage in any activity that disrupts or interferes with the Website’s functionality.
• Reproduce, duplicate, or sell any part of the Website without our permission.

We reserve the right to suspend or terminate access to the Website for any user who violates these Terms.

3. Digital Product Purchases

3.1 Ordering and Payment

Digital Products are available for purchase through our Website using Stripe, our payment processor. By placing an order, you agree to provide accurate payment and contact information. We reserve the right to reject or cancel any order at our discretion.

3.2 Delivery

Digital Products are delivered electronically (e.g., via download link) upon successful payment. You are responsible for providing a valid email address to receive delivery. We are not liable for delivery failures due to incorrect information provided by you.

3.3 Cancellation and Refunds

Due to the digital nature of our products, purchases are non-refundable once the product is delivered, except where required by law. Under UK and EU consumer laws, you have a 14-day right to cancel digital purchases, but you expressly agree to waive this right by consenting to immediate delivery upon purchase. If you experience issues with a Digital Product, contact us at info@heycolombia.com for assistance.

3.4 License

Upon purchase, you are granted a non-exclusive, non-transferable license to use the Digital Product for personal, non-commercial purposes. You may not share, resell, or distribute the Digital Product without our written permission.

4. Newsletter Signup

By signing up for our newsletter, you agree to receive promotional emails and updates from us via Customer.io. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us at info@heycolombia.com. Our collection and use of your email address are governed by our Privacy Policy.

5. Intellectual Property

All content on the Website, including text, images, blog posts, Digital Products, and logos, is owned by Mad Digital Enterprises Limited or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or use any content without our prior written consent, except for personal, non-commercial use as permitted by these Terms.

6. Third-Party Services

Our Website uses third-party services, including Webflow (hosting), Stripe (payments), Customer.io (email marketing), and Google Analytics (analytics). These services are subject to their own terms and privacy policies, which you should review. We are not responsible for the actions or policies of third-party services.

7. Limitation of Liability

To the fullest extent permitted by law, Mad Digital Enterprises Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or Digital Products, including but not limited to loss of data, profits, or business opportunities. Our total liability for any claim shall not exceed the amount you paid for a Digital Product. The Website and Digital Products are provided "as is" without warranties of any kind, express or implied, except as required by law.

8. Indemnification

You agree to indemnify and hold harmless Mad Digital Enterprises Limited, its affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from your misuse of the Website, violation of these Terms, or infringement of third-party rights.

9. Termination

We may terminate or suspend your access to the Website at any time, without notice, for conduct that violates these Terms or is harmful to other users or our business interests.

10. Changes to These Terms

We may update these Terms to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our Website. Your continued use of the Website after such changes constitutes acceptance of the updated Terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer laws in your jurisdiction provide otherwise.

12. Contact Us

If you have questions or concerns about these Terms, please contact us at:

Email: info@heycolombia.com

Mad Digital Enterprises Limited

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